Most companies don’t care about what people want. We have so many ways people can contact companies to tell them their grievances but most companies don’t listen. Before computers we could just write letters on paper, it would take days to get to a company only to probably get read by some lackey (if that) and then thrown in the trash. Now we have Facebook and Twitter and email, its so easy to access most companies but do you think they listen any more? Some do, but most don’t. Microsoft has sites just for peoples ideas on products which is great, more companies should do this.
Companies like Comcast, Time Warner, AT&T, Direct TV and Dish don’t seem to even care about their customers. Of course in most areas there isn’t competition so why should they. In areas that have Google Fiber though companies have to compete and lower their prices or take the chance of loosing customers. Also these entertainment companies have their fingers in to many pies. Comcast and Time Warner are not only TV providers but also internet providers and they own TV stations and movie companies. AT&T and Verizon are not just phone and cell phone providers anymore, they also are TV providers. The ladder isn’t as bad but Comcast and Time Warner is very bad for the customer. It gives them a reason to not have the customers best interest in mind. Cable TV really hasn’t changed that much since it started. TV itself actually got more expensive. It use to be you bought a TV, plugged it in and had free stations. Then cable came and now those free stations aren’t free anymore. Not only aren’t they free anymore but we have more commercials than ever on them. You’d think, they’re making money off of our subscriptions and product placement they’d make them commercialless or have a log fewer commercials but no, that’s not the fact, a one hour show over a quarter of it is commercials. They’ll say “We have to pay our people” but that’s only sliver of the truth. CEO’s, CFO, COO’s and such make way to much money. Not only do they give them selves a shit load of money per year a lot of them make even more off stock option. The stock goes high, they make more money. This is great for them, but not for us because the more money they make the higher the subscription seems go to so the company can make more money the next year and the stock goes up so the fat cats can make more money. You see how the circle goes?
Google makes their money basically by knowing as much as they can about its users. What we buy, want to buy, eat, want to eat, they almost know what we want before we even know. Facebook is getting the same way and its scary. A few days ago I got a message from Facebook if I know someone. I recognized the name, she was a customer of a friend of mine. I told my friend who thought it was weird because this person isn’t a friend of hers on Facebook. Why did I get a message if I knew this person? Did Facebook some how find out my friend knows her? If so how?
Its our fault though. We let companies take advantage of us. Sure some may complain on twitter or Facebook, maybe they’ll call and talk to some no body who can do nothing and then they complain. The only way to get companies to listen is through their pocket books. Stop using their products and services. The thing is there is a vicious circle there. People don’t want to give up their TV, internet, gas for their car for a while. If they did, they’d threaten to turn off their service and if the company didn’t go for that they would turn off their service. I understand some people are under contract, so they wouldn’t have to, but if everyone that wasn’t under contract turned off their service these companies would loose millions of subscribers, hundreds of millions (if not billions) of dollars which would make them see that they should listen to us. They wouldn’t just say “screw you, we’re going to go bankrupt” or “we’ll settle with the customers we have”, they would literally have to take action and that action would be listening to what the people want. Not gauging us, giving us a bang for our buck. I know this will never happen though, people can’t live without these services, but they sure like to complain how much they’re getting screwed.